Terms and Conditions
Your use of the Nana application and provision of your personal information is deemed an approval of the terms indicated within this agreement. The phrase “the company” or “we” shall mean Nana, which is registered in the Kingdom of Saudi Arabia, while “you” or “the user” shall mean any person who uses the “Nana” application. If you do not agree to these terms, you must stop using the Application.
Do we collect your personal data?
While you browse the store, we will not collect any personal data about you till you decide to use the service and benefit therefrom, in such case we only collect the following personal data: Name Email address Mobile phone number Location and address "which requires activating the GPS feature in certain cases"
How do we make use of the personal data?
We collect the foregoing data for the following reasons: Registration in the application Personalize your shopping experience with the app to get the best possible shopping experience and simplifies process with Nana Planning to determine the delivery timeframe for your order from Nana Inform you about ongoing promotions Contact with you
Do we share your personal data with any third party?
The privacy of Nana users is one of the most important things, that we are always trying to protect using all the possible means, as we do not sell or share these data, or disclose or share the same with any third party for any reason whatsoever.
Are your personal data safe?
We use very advanced technologies to maintain the privacy of your data and prevent it from being lost, stolen or hacked as much as possible, but we disclaim all responsibility for any breach that occurs on the part of your communication.
Return Policy
In case of a defect in the products or if the customer is dissatisfied with the quality of the products or their expiry dates, you can file a complaint through the customer service office either by calling 920033024 or sending a message to the following e-mail: care@nana.sa to replace or return it.
Price Policy
The prices of products within the Nana application are subject to a 15% VAT.
What is the law that these terms are subject to?
The terms and conditions are subject to the laws of the Kingdom of Saudi Arabia whereby the designated courts of law to settle any disputes regarding the usage of the application (Nana) will be within the city of Riyadh. Your agreement on the terms indicated above signifies your acceptance to be bound by the laws of the Kingdom of Saudi Arabia.
Do you have any questions?
If you have any inquiries, questions or concerns about these terms, please do not hesitate to contact us directly through the e-mail at:care@nana.saand we will respond as soon as possible, as we are always happy to answer your questions